Oakland Furniture Direct Returns Policy

Returns Policy – Online Orders Only

We want you to be completely satisfied with your purchase. If you're unhappy for any reason, our returns process is straightforward and designed to help.

Changed Your Mind?

If you've changed your mind or ordered the wrong item:

Please email us within 24 hours of delivery to let us know.
Returns must be completed within 14 days of the original delivery date.
Items must be returned in their original packaging and in resaleable condition.
A collection and restocking charge will apply, based on order size and weight.
You are responsible for returning the item to us — we may request photos of the packaging before arranging collection.
If the item is not packaged correctly, we cannot issue a refund.
Custom-made or made-to-order items (clearly identified on our website) are non-returnable unless faulty.
Beds cannot be returned unless damaged in transit and the damage is noted with the courier at the time of delivery.
Orders cannot be cancelled once dispatched. If you cancel after dispatch, a courier return charge will apply.

Damaged or Faulty Items

If your item arrives damaged or faulty:

Contact us via email within 24 hours of delivery.
Include clear digital photographs showing the issue.
We will offer to replace the item or issue a refund after reviewing the photos.
Items must be returned in the original packaging to be eligible for a refund.
If items are not correctly packaged, we cannot process a refund.
Refunds will be for the item only – original delivery charges and any surcharges are non-refundable.
If the item had an original delivery surcharge, that cost will be deducted from your refund.

Refunds

Refunds will be processed once we have received and inspected the returned item.
Please allow up to 7 working days for the refund to appear in your account.

Important Notes

This Returns Policy applies only to online orders.
In-store purchases have different return terms – please speak to our team in store.
For help, call us on 01527 872202, Monday to Friday, 10:00am – 4:00pm.

Registered company: 8593604